HOW - Commit to Sit: Better Patient Experience Explained #shorts

Let's talk about how do we deliver world-class patient experience. The first topic we're going to tackle today is that best practice called Commit to Sit. So, what it means is that whenever possible, as a physician, you're going to try to sit at the bedside with the patient. And the reason, the why behind it, is that patients want to know that we are taking the time to be present with them and listen to them. And here's the aha moment, is when we sit, the perception of time that a physician spends with that patient can actually be perceived to be 40% greater with them than when a physician stands. So in other words, you could actually, in theory, spend less total time, but by sitting, the perception of time actually is greater for the patient. And just to give you some data around this, one article from the Journal of Hospital Medicine showed that on two of the questions that we look at when it comes to doctor communication, one of them is this question says, "Does your doctor listen carefully to you?" When physicians were sitting down, patients, they answered that question with a 93.4% top box rating. But when physicians were standing, those patients would answer that question with a 79.6%. So in other words, nothing else really changed other than whether they were seated or standing, but the idea of that is that they are listening better. And then the second question was, does your doctor explain things in a way that is easy to understand? That question on, for physicians who were seated was answered with an 89.1% top box, while patients who were not, or physicians who were not seated, it was a 76.1. So, as we can see, staying seated, being that commit to sit, does make a difference.