Clay Linkous shares practical communication tips for caregivers: maintain eye contact, smile, introduce yourself warmly, sit level with the patient, use open body language, and focus on the patient and their family.
So some practical tips for how we do this. So let's talk about some things that we need to do, some things that we don't need to do, some things that we need to say, and some things that we don't need to say. So when it comes to things we need to do, we do want to maintain eye contact and smile genuinely. We do want to introduce ourselves warmly. We do want to try to sit down and be level with the patient, and that actually goes back to the Commit to Sit. We do want to use open, welcoming body language, and we do want to focus entirely on the person and also their family if they're there with them, and loved ones.
#PatientExperience #HealthcareLeadership #PsychologicalSafety #EmergencyMedicine
#PatientExperience #HealthcareLeadership #HospitalAdministration #ExecutiveStrategy
