Clay LinkousCo-founder, Linkous Solutions · International Speaker, Executive Coach, and Facilitator / Champion of Physicians, Leadership, the Human Experience, SDOH, Vulnerable Populations, & Neurodiversity.

Outcome-Based Mentality: 10 Years of Lessons Learned, Explained #shorts

6 Oct 2025 · 1 min

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After ten years helping organizations adopt outcome-based thinking, the speaker learned that pushing straight to outcomes fails. Companies that already measured their activities transitioned smoothly. Those starting from zero couldn't jump to outcome metrics. Measure activities first, then shift to outcomes.

Chapters

Because sometimes, you know, as I even reflect on my own journey with this, I think sometimes if I, if I go back 10 years, I think I probably pushed organizations too quickly, too fast to only focus on outcomes. And there probably is a space where they needed to spend some time actually looking at activities because they hadn't done that yet. So the organizations that tended to adopt an outcome-based mentality best were ones that were already measuring activities, and so they could mature pretty quickly into that. But if they weren't even measuring activities, it was really hard for them to jump from not measuring anything to just measuring outcomes.