Clay LinkousCo-founder, Linkous Solutions · International Speaker, Executive Coach, and Facilitator / Champion of Physicians, Leadership, the Human Experience, SDOH, Vulnerable Populations, & Neurodiversity.

Physician Conversation: Focus on What's Working #shorts

7 Feb 2026 · 1 min

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0:30

In this brief instructional video, the speaker addresses clinicians who facilitate conversations with physicians. He challenges the common assumption that physicians want to jump straight into problems, frustrations, or concerns. Instead, he advises intentionally shaping the dialogue by first asking physicians what is working well. This positive opening prompts physicians to pause, reflect, and acknowledge successes or gratitude before moving into problem‑solving. The approach is presented as a way to shift the narrative, reduce negativity, and create a more balanced, reflective conversation that can improve clinician‑physician communication and well‑being.

Here's why this is important also, is I know many of you all will say, "Hey, the first thing the physician wants to tell me about is the problem, the issue, the frustration, the concern," and I get all that. So some of this is us intentionally helping kind of shape the conversation and the narrative. So helping the physician realize, "Hey, before we get into problem solving, I also wanna find out what are some of the things that are working well?" And sometimes that causes the physician to kind of step back and go, "Okay, well, not everything's bad. Here's something that I am grateful for," and it gives them a chance to kind of pause and reflect and digest that.