Clay Linkous tells clinicians and staff they don't need to solve a problem the moment a physician brings it up. Instead, commit to looking into it, set a specific follow-up date, and confirm everything in writing.
Here's a big pro tip for you. You do not have to have an immediate solution. So if a physician gives you an issue, if they give you a problem, don't feel like you've gotta put on your superhero cape and right then and there solve it. What you do need to do is tell them what you're gonna go do to learn more about it. So that's an appropriate response. You can say, "Hey, I need to go do some homework on that. What I am gonna do is commit to getting back to you by this date and time." So be specific with that. Don't leave that open-ended. But you don't have to have an immediate solution. What I do wanna encourage you to do is to always try to follow up in writing.
#PatientExperience #HealthcareLeadership #PsychologicalSafety #EmergencyMedicine
#PatientExperience #HealthcareLeadership #HospitalAdministration #ExecutiveStrategy
