How To Track Cancellation Rate Of Individual Clinicians

How do you get more new patients or hire more clinicians at your clinic and yet still remain profitable? This is the question, and I'm on a journey to get you the answer. I'm going to interview the best marketers and clinic owners across the world to give you access to their winning strategies from recruitment, marketing, operations, finance, and more. So you can easily take action on the secrets to grow your clinic. I'm Rick Lau. Welcome to Clinic Boss Secrets. Hey, everybody. We're going to talk about cancellations. Yes, cancellations. How do you track cancellation rate of an individual clinician? Check out this episode with like, Karen. We talk about how do you do it? What do you say in the importance of measuring this?

And Karen, I think you, you were, you were talking about, like having very specific, like tracking the cancellation rate of individual clinicians. Can you kind of describe how you do that just really quickly for everybody?

I mean, I think it's good to get a good big picture idea of the overall clinic cancel rate, which is good. But then you got to break it down further to each clinician because you want to be able to coach the clinicians on improving their cancel rate. And what is the reason for it? Is it not prescribing enough? Is it their language, blah, blah, blah. Right. Otherwise you do a lot of assuming instead of going just to the individuals. Because in that 30% or whatever it is, there may be some that are killing it and they're good. So why would you address that with those? Right. So I think that's why it's important. This is the weekly overall, but that's why we have our clinician scoreboards, because then you can actually go in and see, oh, I wonder what's happening here. And be specific.

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