Mastering the Art of Difficult Conversations Through Vulnerability

How do you get more new patients or hire more clinicians at your clinic and yet still remain profitable? This is the question and I'm on a journey to get you the answer. I'm going to interview the best marketers and clinic owners across the world to give you access to their winning strategies from recruitment, marketing, operations, finance and more. So you can easily take action on the secrets to grow your clinic. I'm Rick Lau. Welcome to Clinic Boss Secrets. Hey everybody, Rick Lau here. You're love this episode. We're going to be talking about difficult conversations and how do you master the art of this? Check this episode out with Judy Cicero.

How do we get to the point of being really, really truthful? Is this sort of where we need other people to provide feedback to maybe knock us down a peg or 2? Like a 360? Like, like how, how do you kind of suggest that really people do this sincerely? Because if you think Your culture is 8 out of 10, I bet you it's not.

No, it's not.

This was my same question. My same question.

Excellent point. So here's where it starts, in my opinion. Yes, obviously people need to be self aware and need to grow themselves and learn. But beyond that, one of the best places that people can start this in their team is by being vulnerable, sharing vulnerability. So here's an example. I'm just going to tell all of you that I'm just challenged by having this difficult conversation. I don't like it, but I'm working on how I can gain better feedback from all of you in having these conversations. So you'll see me asking certain questions that I that may sound weird to you that you've never heard before because I, I don't like difficult conversations like you don't like difficult conversations. So if we can come together and share open feedback, that would be helpful for me in growing myself and helping you all grow this. So that's a sample of a scrum ripped right there. That it, it basically de stresses the stress that you're having. And remember we talked about cortisol before in my last year's presentation. And distrust. It brings trust forward immediately because you're sharing. I don't like this either. I'm not good at it. But I'm willing to learn and I need your help to learn. So can we work together and provide two way feedback on this?

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