The Mindset You Should Go In With Before Having A Difficult Staff Conversation

How do you get more new patients or hire more clinicians at your clinic and yet still remain profitable? This is the question, and I'm on a journey to get you the answer. I'm going to interview the best marketers and clinic owners across the world to give you access to their winning strategies from recruitment, marketing, operations, finance, and more. So you can easily take action on the secrets to grow your clinic. I'm Rick Lau. Welcome to Clinic Boss Secrets. Hey, everybody, it's Rick Lau here. You're going to love this. Talk with Karen Craven, one of our coaches. We talk about how do you prepare before you have a difficult conversation with the staff. Check it out.

If we look at mindset, we want to go in with a collaborative mindset. We want to have the person look at the person across the table to be worked with and not against. It's a pursuit of a mutually benefit outcome. And this is a quote from Chris Voss, who I follow. He is like, expert negotiator. Was an expert negotiator for the CIA and the FBI, and now he works with companies. He's brilliant. So if you go in with a collaborative mindset, you're probably going to get a different outcome, is if you rush in thinking, oh, my God, another meeting. This person wants something from me. Like, we've met about this before, yada, yada, yada. You're really setting yourself up to not have a mutually beneficial outcome. So you got to show up with an open mind and in good faith. Don't assume. And I've done it. I've assumed that person is there out to get me and want something else. Go in with good faith, an open mind, open heart. Show interest in what drives the other person, what's their goals, what's their motivation, what's the fear driving them. And then build trust through empathy. Acknowledge. I totally understand where you're coming from, or it sounds like. And we'll talk about that as we get going and then really deactivate those negative feelings and magnify the positive. So. And there's been times where I've even taken a break because I knew I wasn't in the right mindset. And I just kind of said, I'm just going to take one second, go to the washroom, come back, and then I can reframe myself and get into that good, good mindset.

So, Karen, we've talked those before. Like, typically when we get bad news from a staff, our immediate reaction is to respond right away, you know? Right. And something that I've done over the years Is that, like, if I receive bad news, like, I would, you know, like, I actually, like, will wait 24 hours for a response, you know? Right. Because, like, I don't want my, like, my emotions to, like, say something I would regret. And it's back to this mindset, you know? Right.

Yeah, yeah, yeah. And the assumption, Tara, this is. I always think the person wants to quit or leave. When everybody, you know, when it says, could I meet with you? What's your immediate thought? Oh, my God, they want to quit. Oh, my God, they want to leave.

Or they want more money.

Or they want more money. Right. You oughta. And that's, you know, we're wired like that to go to the negative quickly, but we can retrain ourselves to stop that and say, hey, thanks for showing up. Negativity. Got it. But I'm gonna actually think positive. And I had good faith that they just want to have a conversation. They just want to have a conversation. So we can really change that. So ask yourself, do you show up with that mindset? Were you expecting the worst every time? If you do that, then you're probably going to get the worst. Or can you show up with something different? So that would be my challenge to you. The next time you have a conversation, take a moment, set yourself, take some breaths, walk around your facility and go in with a clear mindset. Makes a big difference. I know a lot of people have done the challenge before. Said that's probably the biggest game changer was really changing the mindset.

Don't react right. You know, don't do that. Right. So if you found this helpful and want some free resources to help you be an even better clinic owner, head over to clinicbosstools.com we've got tons of free stuff on getting new patients, bone strips, selling your clinic, managing clinical teams, and much more. Head over to clinicbosstools.com.