Dan Mercer's truck repair shop was missing 2-3 hours of labor per estimate because his estimating software skipped OEM-required procedures. Truck Hero audits estimates against manufacturer specs, catches the gaps, and automatically adds missing work. His shop reclaimed roughly $200,000 in annual profit without taking on more jobs.
Chapters
This is Dan Mercer, who owns Mercer Truck and Trailer Repair. Good shop, good crew, busy every day. His bays stay full, but his bank account doesn't. Dan felt like he was spinning his wheels, grinding through the week, closing jobs, keeping the doors open, and still ending up staring at the bank account confused. Until one day it clicked. It wasn't the work, it was the estimate. Because in heavy duty, busy does not mean profitable. You can have a full shop and still go broke if your estimates are light. And Dan's estimates were leaking profit in all the quiet places. Labor that never got written. Operations that never got billed. Steps that should have been on the repair plan, but weren't. The process is prone to repeated errors. Estimators jump around and miss stuff. The estimating systems don't have the OEM procedures, so they are too light. That's when Dan found Truck Hero, the profit leak destroyer built for the heavy-duty market. Truck Hero pulls the estimate straight from Adjust Rider Mitchell and scrubs it, but not like a spell check, like a seasoned estimator with the OEM procedures in hand, checking the job line by line. Because Truck Hero was trained by top estimators and on OEM procedures, it knows exactly where profit gets left behind, and it fixes it. TruckHero drops the missing items right into the estimate automatically, right where they belong. Then comes the part that powers approvals: the customer explainer. Most shops just hand a fleet manager a raw list with parts and labor and hope they sign it. TruckHero turns that same estimate into a visual, plain English repair explanation with visuals that help a fleet manager understand the repair, trust the estimate, and approve with confidence. That is when the momentum shifts. Rookies stop missing things. Veterans get faster and more consistent. Every estimate goes out full and is built to close. The results felt immediate. Dan's team found 2 to 3 hours of missing labor on almost every estimate. When Dan ran the numbers, he realized the shop had been giving away nearly $200,000 a year in free work. Now the bays are still full, but the work pays better. Dan's no longer asking where the money went. He's too busy stacking it. Welcome to Truck Hero. Fix the estimate, fill the bank. Start your 14-day free trial of Truck Hero today.
