Submit a MoxiWorks Support Ticket / MoxiWorks / Quick Tip

We appreciate you being here since this program is optional and discusses best practices for your consideration. If you are thinking of adopting any of them, please make sure to review the requirements in your area region with your broker, branch manager, or manager, including those related to contacting consumers. We do want to highlight the importance of the Telephone Consumer Protection act, better known as tcpa. The general rules are that it's okay to call people if the person recently gave you their phone number, but remember the Check that DNC lists regularly if they haven't spoken to that person in a while. You will also want to check the DNC list anytime you don't have permission. Automated calling texting platforms should never be used. Pre recorded messages in artificial voices should never be used. You will be personally liable for any violations of the tcpa. We'll mention the TCPA a few times throughout this presentation. To submit a request online, go to mycbdesk.com and click the Help center button on the MoxiWorks product suite tile. Navigate to the Support and Escalation tab. Click Submit a Request online, Select the appropriate product from the drop down menu, Enter your email address and a subject line. If you're submitting on behalf of an agent, provide their name and email. If you're an agent submitting for yourself, enter your own name and email. If the issue is relating to a listing, select the check box and provide the name of the multiple listing service hosting the impacted listing or listings. Please also list any impacted multiple listing service listing numbers separated by a comma. Write N A if not applicable. Please also provide their addresses if possible to ensure we identify the correct listing. Next, provide a description for the issue. What can the Moxyworks Product Suite team do to assist you? We recommend providing them with what you are hoping to accomplish, specific values as much as possible, and exactly where you need their assistance. Any additional context is always appreciated. If the information initially submitted isn't quite detailed enough, their first response will only be able to ask you for additional details. The team wants their first response to be the answer you're looking for. Video recordings of the reported issue are helpful in expediting solutions. Depending on the specific product, you may need to answer additional questions. To provide more details, you can use loom, a Google Chrome extension, to record your screen and show where the issue occurs in the MoxiWorks product suite. Share the viewable link in the Video Recording of Issue field on the support ticket. Visit loom.com for more information. You are also encouraged to attach images portraying the issue. Once you're done, click submit and the MoxiWorks product suite customer service team will respond via email.