Tulloch PriestCo-founder, Gas Engineer Software · Co-founder of Gas Engineer Software

Customers Can't Trick You With Digital Records

13 Jan 2026 · 0 min

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0:15

In this brief exchange, Speaker A explains how the digital software they use automatically records service history, allowing them to quickly verify whether a customer’s claim about past service is accurate. They recount catching customers lying about having serviced equipment elsewhere, noting that the software provides immediate evidence that prevents such deception. Speaker B contrasts this with the traditional paper CD11 forms, which would require the customer to retain and present the hard‑copy records, making verification harder and relying on the customer’s honesty. The dialogue highlights the practical advantages of digital record‑keeping over paper documentation in service industries.

The amount of times I've actually caught people out where they say, oh, we had it serviced in so-and-so, and I'm like, actually, it's been 3 years since we've been here. And they go, oh, and then it's like, you know, you can't bullsh— bullsh— if you know what I mean. And I've got that here on this software that I use.
And if you had the CD11s in paper form, obviously you wouldn't have any of this information.
No, it would all be at home, wouldn't it? You would be relying solely on the customer having that because you give the hard copy to them. So it's just really handy to automatically have that information already there.