Tulloch PriestCo-founder, Gas Engineer Software · Co-founder of Gas Engineer Software

GES April Update - Support statistics for April

11 May 2022 · 0 min

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0:26

In this brief update, Aaron, the Customer Support Manager at Gas Engineer Software, together with co‑founder Tuluk, presents the April support performance metrics. They report that only 17 calls were missed during the month and each missed call was returned within one hour. The team also highlights a major improvement in median response time, achieving a 75% reduction to 15 minutes compared with the start of the year. The update serves to inform stakeholders of the support team’s operational efficiency gains.

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