Tulloch PriestCo-founder, Gas Engineer Software · Co-founder of Gas Engineer Software

The Review Technique Smart Tradies Use

19 Feb 2026 · 0 min

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0:26

In this advisory monologue, the speaker guides tradespeople on how to proactively prepare customers for post‑service feedback requests. He recommends asking customers in advance if they would be willing to provide feedback, and, during the conversation, explaining why customer feedback matters to the business. By highlighting the role of feedback in continuous improvement and relationship building, the speaker illustrates a more mature, professional approach that reasonable customers will appreciate. The advice is framed through examples of trades who already discuss improvement and value customer input as part of their service process.

You can prepare customers in advance. Would you be willing to give us some feedback if you like the work we do? When you're having the conversation with them, if you're able to, to talk about the importance of getting customer feedback and why it's valuable to you as a business, I think reasonable customers will appreciate it. I've got a couple of trades who are very, very good, and when they're talking to the customers, they talk about how they're trying to improve all the time and how they value the customer feedback and the relationship. So that's, that's getting more mature in your process.