Tulloch PriestCo-founder, Gas Engineer Software · Co-founder of Gas Engineer Software

This completely changed how this gas engineer runs his business

22 May 2026 · 1 min

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A gas and plumbing engineer stopped seeing his work as just fixing pipes. He started thinking about what his clients actually experience: a blocked toilet, a nursing home in crisis, the panic of a broken SaniFlow. That shift changed what services he offers and how he runs the whole business.

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You sort of see plumbing as from the perspective of an engineer and going, well, this is about me doing a job and then providing the service and then the whole thing's over. Whereas it's more than that. You're fixing somebody's problem on more of a visceral level. So take SaniFlows for example, or blocked toilets and such. And you look at say nursing homes, so that's maximum pain because they have to have that working. Seeing it from a person's point of view, not from a what can I fix, but from a psychological standpoint, completely changed how I wanted to A, offer what we were doing, and B, what direction the business needed to go in.