Brian, Chief Growth Officer at Veteran Hiring Solutions, is hiring a Client Success Lead to own relationships after the sale closes. The role bridges sales and recruiting, keeping clients stable and communication steady over a 90-day horizon. Temperament matters more than experience: they want someone who builds trust, reads a room, and delivers hard news without breaking the relationship.
Good morning, everyone. Brian, Chief Growth Officer here at Veteran Hiring Solutions, and we're looking to hire a Client Success Lead. Let me tell you who I'm looking for, because the title on the door doesn't tell you the whole story. I'm looking for the person who walks into a room and can change the temperature. That bartender who remembers your drink and your kid's name.
That concierge who, who solved the problem before you knew you even had one.
That doctor who walks in, builds trust in 90 seconds, and then gets that patient to do that thing that needs to happen no matter what they walked in believing.
That's the profile.
That's the human I'm hiring.
This client success lead, it's, it's an internal role that we're looking for.
And here's the mission, right? Own client relationships after that handshake. Sales will close the deal. Recruiting will fill the seats. This person sits in the middle of those two.
They make sure that what we sold actually gets delivered. They make sure the client feels seen in every step of the process.
And the way they make sure small friction never becomes big friction.
So why does this matter? You know, Veteran Hiring Solutions, we don't just pipeline talent. We prepare leaders with purpose. This role is the human face of it.
Here's what good looks like, right? 90 days in, every client account is stable and on a steady rhythm of communication.
Every open search with a clear status and a clear next move.
Sales and recruiting are in lockstep with this person as that bridge.
So who fits here, right? I want someone who has owned a relationship.
That's it. Whether that's account management, whether that's client success, whether that's business development, whether that's recruiting, whether that's customer service, you know, that relationship, that's the floor, but that's not the reason, right? The reason is temperament.
You're the kind of person people trust on day one.
You read a room without trying, and you deliver hard news and keep that relationship intact.
This role is remote. We'll talk through compensation structure and commission structure. Veterans, military spouses, and those with the right human profile, I want to hear from you.
Remember, we don't sell experience, we translate purpose. And if building a relationship is what gets you excited, then let's talk.
