Are MSPs guilty of shady sales tactics?
In this segment of the YouTube video, the hosts discuss how both vendors and managed service providers (MSPs) contribute to questionable sales practices. They note that vendors often teach MSPs aggressive, revenue‑first tactics, leading to a cycle of overpromising and feature bloat. The conversation shifts to the importance of defining a clear Ideal Customer Profile (ICP) and focusing on what the MSP actually wants to sell, rather than chasing every possible revenue stream. Anecdotes illustrate the absurdity of client demands, such as expecting MSPs to provide coffee service, highlighting how boundaries can become blurred when MSPs try to please customers. The tone is conversational and lightly humorous, but the underlying sentiment is critical of the current sales culture and calls for a more disciplined, value‑focused approach.
