Wes Spencer shows how Empath tracks MSP training progress and predicts task completion, integrating with ConnectWise to push learning tickets into service boards so technicians train within their existing workflow.
Look, how many times have you had a conversation with someone at your MSP that said, I wanted to train, I wanted to get better at something, but I just didn't have time, boss? What the reality is, is it's less that they had time and more of the challenge that it wasn't a priority. So how do we deliver accountability in action? Well, Empath has a full complementing suite of capabilities around accountability. We can see who's on track and off track to the goals. When are they going to be completing things on time? And super interesting as well, we've got a really amazing integration with ConnectWise and other PSAs coming soon that give the capability of pushing tickets directly into workflows wherever you may live, dropping them into service boards that you choose, letting technicians pick those learning tickets up and drive towards successful learning and growth. So for the first time, because of Empath, you now have the ability for accountability in action and finally get traction going with all of your training and upskilling and onboarding needs.
