Wes SpencerCo-Founder, Empath · Co-Founder of Empath | Recovering Cybersecurity Guy| Keynote Speaker | 2020 Cyber Educator of the Year | Building the MSP Workforce Operating System

Peter Kujawa broke down the #MSP report card in the latest Elephant in the Room.

13 Oct 2024 · 1 min

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Peter Kujawa breaks down MSP market data. Some providers charge 50% more than peers for the same services yet grow faster and score higher on customer satisfaction. Meanwhile, 20-25% of MSPs operate at a loss.

The point of it is in every one of your markets as MSPs, there are companies that are charging 50% more than other companies are charging for similar services. And they're doing it, they're getting customers, they're growing at a faster rate. In fact, our data says they have higher net promoter scores. So it's, it's, and there's also about 20 to 25% of MSPs in your market today are losing money as MSP.