MSPs should audit their service portfolio by checking MSAs, billing data, and SOP exceptions. Services that constantly break process or don't map to executive business results are candidates for elimination or partnership. Focus ruthlessly on offerings that deliver measurable outcomes clients actually care about.
You can think of it from an industry perspective. You can think of this from just looking at your service offering, what's in your MSA, you know, what all you bill for, looking into your billing system, looking into your service offering, all those kind of things, right? And this can be a really helpful way, and we got this little tip down here, if a service generates constant SOP exceptions and special cases, that might be a kill or a partner out candidate. So you might think about this and say, well, this thing is working well for us, but actually maybe it's not. For a lot of reasons why it becomes this spaghetti that Nick was talking about at the very beginning. And if it maps clearly to an executive-level business result, it's probably a deeper, deep-end candidate, right? Something like this that we said before, man, this sings. This makes sense. Clients want this. This is the outcome they want to buy. Well, now we're cooking with fire, right? So, so think about this and be judicious. Be honest. Be ruthless as you work through all of this.
