Wes Spencer argues that flat-fee managed services are limiting MSPs. He pushes for project-based revenue and value-added reseller work instead, positioning MSPs as consultants who modernize client processes rather than just keeping systems running.
And I think the evolution of what's coming is something that MSPs have been taught is poison for so long, which is whether you want to call it project revenue, whether you want to call it, you know, VAR types of activity, value-added reseller, what you want to call it, business transformation, all of these kinds of things where an MSP is now shifting, not all, but some of the conversation from, hey, pay me this flat fee and I'll make your IT problems go away to, hey, can we talk about where your company's at today? Can we look at some of your inefficiencies and can we start to explore ways that we might be able to revolutionize some archaic processes in your business.
