Wes Spencer argues that MSPs need far more skilled staff than they did five to ten years ago, as technology stacks matured and compliance demands exploded. Workers who once handled Tier-1 support can't survive in today's environment, creating a workforce gap that threatens operations.
What's also come with it is something I think we leave behind until it really hurts us, which is the people component, right? Like, so think about, could a tier 1, if you went back in time 5 years ago and took a tier 1 of those days and stuck them into an MSP of today, there's no way they would survive. Same with especially 10 years ago, right? And so what the stack maturity has done and what the requirements of GRC, the requirements of cyber insurance, the requirements of third and fourth party mandate, Which all that's done is sophisticate the MSP even further, meaning that the people requirement to be capable to operate in that MSP has also gone way up.
