What Product Management is for #MSPs
In this brief presentation, the speaker explains that product management for managed service providers (MSPs) is fundamentally about safeguarding existing assets and ensuring that teams focus on long‑term, meaningful work. He emphasizes the need to continuously retrain staff, redeploy products, and refine standardization, noting that standardization is the key driver of profitability in an MSP. Changing or adding products disrupts standards and can erode profit margins. The ultimate objective is to clearly define the product portfolio required to deliver customer services, select products that effectively support those services, enable thorough team training and smooth customer introductions, all while minimizing cost and organizational burden.
