Alden from Intentionally Creative walks through CityHive's platform for liquor store owners. Learn how to log in, navigate the dashboard, submit support tickets, and access customer success resources to get started.
If you're brand new to using CityHive or considering using the platform, this is going to be a quick run through to show you what the platform is like and the top questions I see from brand new users that usually keep them from using the platform. In case we haven't met, my name is Alden. I'm the founder of Intentionally Creative which is the leading liquor store marketing agency in the United States. This is the exact same way that I train any of my new hires and it's just want to help everyone get started. So in this video, literally how to log in the different parts of the user dashboard, how to log issues with customer support, how to set up a meeting and get help with your customer success manager because it's a little bit hidden, how to add additional users, which is one of the first things that I do. And overall where the support website is Step number one, how to log in which there's more confusion than you would think. So this link right here, if you go to it, you're going to hit this main page. I have it saved. But you put your email and your password and you log in. If you do forget your password, there's a reset link right there. It comes immediately so there's no friction. This is one of our staging sites, so there's nothing populated in here per se, but we do have some to dummy data. If we're looking at this overall just top view right up top you have your store. If you have more than one store then you click down and you can choose it there. I'm not going to select it because we have our clients in there along the left hand side. These are going to be all of your tabs and so within that are sub tabs essentially. But this is how you manage everything. You don't go to other websites, you don't do anything. Everything is in here, which we'll run through these quickly. But before we do, right here, bottom left, this help button, super important and not a lot of people know that it's there. If you have an issue, you can submit a ticket right here. You say what priority it is and some description. My recommendation is that if there is anything that you can send a link of or an image that you can share with and make sure that you say who you actually are because it doesn't tag it in the ticket system that you put it in here. What's really cool, if you go anywhere within this website right here, if you look at your URL, this string of code after the dot net backslash, everything this string of code, the first one that is literally your user, like, like your store string of numbers. So anywhere where you are at, like, let's say that we had an email here and I was having issues with the email or I had a particular page. If I were to just grab this URL and you give it to anybody on the customer success team or anybody overall, if anybody hits that URL, it will bring them. It'll change the store to your store and it'll bring them to exactly where you are in the user dashboard. It's so cool. It's one of the coolest things that I found. But it's a way to quickly and easily share direct links as opposed to having somebody log in and then go to that particularly. But overall, submit a link, make sure you put what your store is as well and they reach out. The support team is fantastic. This right here, which looks like a new addition, is go to Knowledge Base, which is the support page, and then the support.cityhive.net, but if you go here, a lot of the questions are in here and.
