December 13, 2023

Now, when I look at the insurance industry and I think about where we have big problems today, the way we train people today is outdated. I know in the insurance industry, we're teaching new dogs, old tricks. I was at a speaking at a conference back in October in Salt Lake City. And just like this, a room full of insurance professionals. And I was on stage, and I looked to my left and over. Sitting at the far, far left table was a insurance professional in his 70s. And I looked at him, I said, sir, how long have you been in the industry? And he proudly said, 45 years. I said, when you got in the industry, how were you trained? He said, I was given a phone book, told to go pound the pavement. And I looked to the center of the room. There was a younger woman, probably in her early 30s, sitting right in front of me. I said, ma', am, how long have you been in the industry? She said, three years. I said, how were you trained when you got in the industry three years ago? She gave me the same answer.