Andy Neary says insurance training hasn't changed in decades. A 70-year-old veteran and a 30-year-old newcomer both got the same instruction: a phone book and orders to pound the pavement.
Questions this video answers
In October, at a conference in Salt Lake City.
45 years.
Three years.
Chapters
The way we train people today is outdated. I know in the insurance industry, we're teaching new dogs, old tricks. I was at a speaking at a conference back in October in Salt Lake City, and just like this, a room full of insurance professionals. And I was on stage, and I looked to my left and over. Sitting at the far, far left table was an insurance professional in his 70s. And I looked at him, I said, sir, how long have you been in the industry? And he proudly said, 45 years. I said, when you got in the industry, how are you trained? He said, I was given a phone book, told to go pound the pavement. And I looked to the center of the room. There was a younger woman, probably in her early 30s, sitting right in front of me. I said, ma', am, how long have you been in the industry? She said, three years. I said, how were you trained when you got in the industry three years ago? She gave me the same answer. So the way we're training people is completely outdated today.