Andy NearyI help insurance professionals turn brand awareness into business growth.

Nobody cares how much ($) you save them if your customer service sucks.

14 Feb 2025 · 0 min

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0:23

Andy Neary argues that common reactive customer service—answering calls or emails and only engaging around renewal time—is inadequate. He emphasizes that this minimal approach signals merely "doing enough to keep you," not genuine customer care or affection, and falls far short of what good customer service requires.

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