Winners don’t deflect blame, they own it.

12 Mar 2026 · 1 min
0:38

In this brief conversational excerpt, Andy Neary asks for advice on how advisors can quickly recover from losses incurred at renewal time. The responder emphasizes a proactive, ownership‑focused approach: immediately gather the entire team involved, ask what could have been done differently, then explicitly tell the team what they personally should have done differently. By openly acknowledging mistakes and providing concrete corrective actions, the team learns and moves forward faster.

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