Andy NearyI help insurance professionals turn brand awareness into business growth.

Your clients don’t give a sh!t about saving money of your service sucks.

17 Feb 2025 · 0 min

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0:24

A short YouTube monologue by Andy Neary arguing that customer service determines business outcomes in the insurance industry: even large cost savings (example: 30%) are quickly forgotten if service is poor, so service quality outweighs technical or pricing innovations.

I'm here to tell you more. Business is won or lost because of customer service or a lack of. You can try to sell any innovative strategy you want in the insurance industry. If the service sucks, nothing else matters. If you save a client 30% on insurance costs through your innovation, but your service sucks, they quickly forget about how much money you save them. So yeah, customer service matters.

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