Clients blowing up your phone with angry messages?

Name: Clients blowing up your phone with angry messages?
Uploaded: 2024-04-22T07:00:23+00:00
Duration: 20 s
Channel: Nikhil Sai
Description: In this brief advisory segment, the speaker outlines a four‑step approach for handling angry clients. First, he advises getting the client on a phone…

22 Apr 2024 · 0 min

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In this brief advisory segment, the speaker outlines a four‑step approach for handling angry clients. First, he advises getting the client on a phone call so they can fully vent their emotions. Second, he recommends deconstructing the reasons behind their anger to help the client understand their own thought process. Third, the speaker suggests guiding the client toward the underlying truth of the situation. Finally, by demonstrating competent service and addressing the truth, the client is expected to realign with the service provider’s goals, continue the relationship, and remain retained.

So trust me, when you have an angry client, get them on a call, let them vomit their entire emotions, deconstruct why they feel that way, help them understand their own thinking process and get them to the absolute truth. As long as you are good as a service person and you are doing a good job, they should be okay with that fact and they will realign with your goals and they will work with you further and retain as well.