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Set clear expectations from day one with a client success roadmap. Define what good and bad client behavior looks like, then train clients on why the good behaviors matter. This prevents misunderstandings and keeps projects on track.

Set clear expectations from day one with a client success roadmap. Define what good and bad client behavior looks like, then train clients on why the good behaviors matter. This prevents misunderstandings and keeps projects on track.
First of all, create a client success roadmap with clear expectations. Once somebody makes a payment, have a very clear good client behavior and bad client behavior and train them why it is important for them to have a good client behavior and what they need to do to avoid the bad client behaviors so they know the difference very, very clearly.

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