Caden Hutchens talks about how manual data entry created inefficiencies in work order documentation back in 2009, and how new software systems now let you prove the job got done with reliable data instead of guesswork.
So in 2009, we had a customer. We were going back and forth with them about validating and verifying. We were doing the work, and I was fairly new to my position, and I was brought a banker's box full of route sheets. I was asked to then take that and put it into an Excel spreadsheet and then to run charts and graphs off of it. And it was daunting. So I went to the person I reported to at the time and said, I don't think we can't do that anymore. It's so inefficient. If the customer mentality has changed from, oh, everything looks clean, to, oh, we need proof that it's clean, we need a system. One of the things I do want to say is we did look at some of the other software systems, and the reason I chose this system is because it allowed us to document not just efficiencies and work orders, but everything we were documenting and then pull reports on everything. The flexibility of the recording allows me to actually go to that building because we've put it in as a location. So it's been a huge time saver, no doubt about that.
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