Skype's Reporting System is Broken

Alec Couros has dealt with roughly 30 fake accounts impersonating him on Skype for years. The app's reporting system only offers a block option, not an impersonation category, which hides the problem instead of fixing it. He's pushing Skype to overhaul how it handles these reports.
Questions this video answers
September 30 (year implied by video timeline).
About 30 accounts.
October 8, 2019.
Chapters
Hey everyone. Back on September 30, a little bit more than a week ago, I sent a tweet to Skype support concerning about 30 pic accounts, you know, at least that are on Skype using my name or photo. This has been going on for quite a long time, but it's just one of the other platforms that this is happening on and I thought I'd try reporting it. I try this with other social networks with varying degrees of success. So for instance, if I went to Skype, I'm going to open up my interface. I don't use it a whole lot, but for reasons like this. So when I go there and I search for my name, you'll notice that there's a lot of profiles with my name, but these aren't actually mine. They're people, scammers, catfishers typically, who are using my name and in some cases my photos to create, to cause people to lose their money, to be involved in criminal activity. But essentially these are very, very difficult to report, especially in the Skype interface. So, so this was September 30th. I waited for quite some time. I think I gave one reminder on Twitter. A few other people basically amplified the signal a little bit too. But I did get someone from Skype support to finally respond and thanks for being apologetic, that's great. But the information provided, and I'll click on this in a second, but basically, you know, follow the steps here and we will take immediate action. But when you go here, like if you actually look at the, the, the guidance that they give you and I'll. It goes to our actual page, but it goes to, it talks about abuse here. And abuse, of course, can mean a lot of things, but it doesn't actually mean what I want it to mean here. So when I go to Skype, I'll show you exactly how they suggest I report it. I'm gonna do a right click view profile and I'm going to click on. I have to go to block contact, which is a bit silly because for a number of different reasons, because I just want to report it at this point. But this is the only way you can get to the reporting option. So if I click on report, it gives me these options. Spam contains nudity or pornography, child endangerment or exploitation, harassment or threats. But there's nothing around impersonation, nothing about, you know, on Facebook or Twitter, they have at least a category that says someone's impersonating you. They have none of that. And what makes it worse is then they've not only had like, maybe if you figured out maybe this is spam, maybe they considered this a spam. And for some reason, the only way you can actually report it is by blocking it. So as soon as you block it, it actually makes it go away. So you might even feel as a user that this, this is. This issue is resolved. But it's not resolved, it's just hidden from you. And so this person who's using your photograph and your name could be doing all sorts of damage to your reputation or hurting others, which is even worse. So there's not a good resolution to this. Skype support led me to the wrong thing. Maybe there is something else. But essentially this is broken. It needs to be fixed. It's not helping anyone. And this type of abuse that's not being reported by Skype system, not being resolved in any way that I can see. This has been going on for years, by the way. I've tried several times to deal with this with Skype and no one ever does anything. So just to let you know, maybe try it yourself, see if you're being impersonated. But certainly pressure Skype to fix the reporting system because it's entirely inadequate. Thanks.
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