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The Importance of Inclusive Design by Dan Mall

19 Oct 2022 · 1 min

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This content was created by Dan Mall. This content was uploaded by Dan Mall. This is a YouTube video titled "The Importance of Inclusive Design by Dan Mall" (created 2022-10-19) featuring Dan Mall discussing inclusive design practices. The excerpt is a short talk/monologue advocating for user research methods—talking to and observing people with different abilities, using ethnography and behavioral science, and involving the people you’re designing for in the design process to better understand and serve their needs.

Chapters

Maybe I should talk to people who can't walk. Maybe I should talk to people who have different abilities than I do in order to be able to understand their experience. And I think that's where a lot of psychology fields like ethnography and behavioral science and things like that come into play. Where, you know, talking to people is a good idea. Observing them, watching them, watching them, you know, go out, go throughout their day. I think a lot of that gives us insight into things that we wouldn't know otherwise as designers. And so I think including people in, including people that you're trying to serve, including in the actual process of design is becoming more and more popular in the field of design. And I love that idea that we're just saying like, there is a limit to our knowledge. And so instead, let's be humble about it and let's talk to people who we're trying to serve so that we really can serve them best.