People are bolder than ever in how they communicate, which can be energizing or annoying. The Emotional Intelligence Ambassador Program teaches de-escalation techniques to help you stay calm and respond thoughtfully when faced with audacious behavior.
I don't know about you, but have you peeped how high the audacity is right now? I mean, some people are just very, very brave in the way that they're communicating, displaying their energy, and even when you're interacting with them. And so if you're anything like me, you know, it's— you be feeling like you just want to lean into them. And so this is, to me, is why the Emotional Intelligence Ambassador Program is very, very unique because it helps you uncover and unpack some secret strategies that will help you in those moments when people are leaning into you the wrong way, getting on your nerves, right, saying something slick. You want to be able to manage your reaction to that situation because we want to try to get in a space where we're not escalating things, that we're de-escalating them. And when you practice emotional intelligence, you get really, really good at never letting your emotions overpower your intelligence.
I was literally kicked off a Southwest flight before for being disrespectful.
