A behavior detective overheard three healthcare workers spend an hour venting loudly at brunch, revealing how workplace incivility bleeds into personal life. Unchecked rudeness costs organizations emotional damage and worse service. The fix: build civility intelligence into your culture.
So earlier today, I went to get something to eat, and what was very interesting is that the whole time that we were eating, we were in earshot of a group of healthcare professionals venting about all the different behaviors at their job. And we know they were healthcare professionals because the language they were using, and they spent the whole time while we were there—we were there about an hour—venting about work. And it caught my attention because I'm a behavior detective, and it just reinforces why the work that I do is so important because in civi in the workplace. There is so much cost for not addressing it. And in this case, these 3 women spent their entire time together talking about work, and it wasn't even at work. And if they're talking about it that passionately off the job, I can only imagine how they're showing up on the job. Civility intelligence is important, and we got to get it embedded and permeating culture so we can have more healthy work relationships. But at the end of the day, clients, customers, or whatever work you're doing get served at the highest level and not get emotionally hijacked like I observed today. Civility intelligence. Let's go.
I was literally kicked off a Southwest flight before for being disrespectful.
