Speaker B explains the Purposeful Pause, an emotional intelligence tool that inserts space between a trigger and your response. High arousal shuts down logic, so pausing lets emotions settle and wisdom catch up, leading to better communication instead of impulsive remarks.
I know me as an HR professional and as a financial professional, when I was in corporate America, this would be very important to me, being able to take those self-operating principles and use that as a standard. Can you give me an example of something like if I was having a conflict within my office that I could use one of those principles?
Absolutely. One of our all-time favorites is Code 2. The purposeful pause. We love that one so much, and most of the codes are very easy to remember. We're very intentional with that. They're practical but powerful. The purposeful pause is a very good one because you can practice it, right, all throughout the day. And what is the purposeful pause? It is just being very intentional about putting space in between your responses. Mm. Because when you study emotional intelligence, we realize that when emotions are high, logic will be the lowest. And since we are committed to never letting our emotions overpower our intelligence, that's the why behind the purposeful pause. Whenever we're taking a purposeful pause, we're giving logic time to catch up with our emotions. And what does that mean? I feel like saying something that's probably not going to land right, but I know if I pause and give myself a moment for the emotions to come down, then wisdom will kick in and I'll say the most appropriate thing instead of the thing that first came to mind when I was emotionally charged.
I was literally kicked off a Southwest flight before for being disrespectful.
