The speaker argues that adults often pretend to always behave well but rarely own their mood's impact on how they treat others. He calls this skill "civility intelligence" and asks how you stay respectful when you're in a bad mood.
It's funny how adults act like that they're always on their best behavior. Let's just start being honest, we're not. There are times where we get moody, we're just not in the mood, we're not in a good mood, and we end up taking that energy into conversations and interactions. And most people do not even own the fact that you're responsible for how you behave no matter how you feel. Civility intelligence, it's about understanding that adult behavior is something that needs to be managed. So I got a question for you. One of the key elements of remaining civil is to be able to manage your moods, called mood management. How do you remain civil? How do you remain courteous? How do you remain respectful in tense and challenging situations when your mood is off? What do you do to manage your mood? There's tons of ways to do it, but let me know in the comments, how do you shift your mood when your mood is out of alignment with your assignment?
I was literally kicked off a Southwest flight before for being disrespectful.
