Lightweight Ei moment in Safeway

You know, I absolutely love making these videos. Um, I'm at the deli and I just want a bit of sandwich, a veggie sandwich, and I'm going back and forth with the lady. She telling me she don't have no bread, but we're in the grocery store. Is it because she don't want to go get it for me? Is there a policy? Like, why can't I have my salad on bread? Emotional intelligence. So I sent her to go get a manager. Let's see what happens if I can end up with my bread. It shouldn't be this difficult. I tell you, EI can get tested at any moment. You could be in a totally good mood and she's got an attitude with me because she said she didn't have the bread and I was asking her. So I went for an option for sweet roll bread. She came back with an everything bagel type bread. I didn't want that. So then It made me just question, why isn't there enough bread, right?

Look over there, see the baskets are empty.

So my question is, how are we in the deli at 1 o'clock in the afternoon and there's no bread? And then as a customer, you come asking for it and then there's attitude. Like, that's what emotional intelligence is so important. Like, people don't understand that the experience that they create, uh, for folks— you got it? All right, so we got a brand new Uh, loaf open. So just a 6-inch.

The baby.

So we're just gonna do artichoke hearts, a little onions, lettuce, tomato, cucumbers. That's it. And then when I think about it, you know, uh, she might not even was being rude. It could just been a language barrier, but I just smiled and, uh, eventually I'm getting what I wanted. So another one of those EI moments that I like to share.

In the morning, she said.

Put a little, little salt and pepper on the tomato for me, please. A little bit of onions and pickles and we're good. All right, mission accomplished. Nobody's feelings was hurt during this transaction.