A study by Shern found that 1 in 4 employees quit because of incivility, not workload. People can handle heavy work, but rude or hostile colleagues wear them down. Even subtle rudeness gradually erodes morale and drives turnover.
And so let's talk about the cost of not addressing incivility in the workplace. Did you know there's a study by Shern that says 1 in 4 employees will leave their job due to workplace incivility, not the workload? And so what does that mean? It means that they are more than willing to do the work no matter how stressful it is, but what they are not willing to tolerate is how stressful people are. And so it's very important to pay attention to workplace incivility, because one thing about workplace incivility, it's subtle and it's overt. It doesn't always break down policy, but one thing it does is it breaks down your people over time.
I was literally kicked off a Southwest flight before for being disrespectful.
