In this brief dialogue, Speaker A urges leaders to recognize the critical role of emotional intelligence (EI) in advancing their organizations. Speaker B expands on this by warning that without a cultural conversation and an EI Code of Conduct, countless unmeasured micro‑moments—especially on the front lines—can be captured and amplified via social media, damaging an organization’s reputation. The speakers argue that a new standard of behavior is needed, requiring employees to unlearn harmful habits and adopt self‑accountability through EI principles, even when supervisors are not present.
Chapters
From a business perspective, I see this as critically important in order to move your organization. Explain to the leaders out there why they need emotional intelligence.
If you don't create a culture, a cultural conversation around emotional intelligence, there's going to be so many micro moments in your business or organization that they're, they're unmeasurable. You won't be able to see them, and it can cost your company or your organization your reputation. And in the times of social media, if you never paid attention to it before, you should pay attention to it now, because someone can whip out their camera phone and capture your team's poor behavior in a moment, and you have no idea how many followers how many viewers this particular individual have that could stain your reputation. And we've seen this time and time again. I mean, I have countless stories of frontline or frontline supervisors or frontline staff behaving badly, if you will, right? Okay. Behaving in a way that I don't think that if you seen that, you would appreciate it. But if they were governing themselves, by the EI Code of Conduct. That's why we're calling it a new standard of behavior, because people are gonna have to kind of unlearn some of their behaviors and relearn, right, this way of holding themselves accountable when you're not there.
