A service provider warns that repeating mistakes costs you clients and growth. Build documented processes: templates for timelines, kickoff meetings, contracts, and follow-ups. Store them in Basecamp or Asana so every project runs the same way.
A wise man makes a mistake, but dare he repeat it. A fool makes mistakes and repeats them. If you're losing clients because of repeating common mistakes in your service delivery, learn how to stop it or kiss your business growth goodbye. Do you have processes in place and are they documented? Build your own list of templates and checklists. Use them on every project. Refine them periodically. Here are some examples. List of client obligations. Project timeline and milestone templates. All items to discuss during your first client project kickoff meetings. Post-project follow-ups. Clauses to add to your future contracts based on lessons you learned from previous contracts. And leverage tech, Basecamp, Asana, or some task or project management system. This way you implement these checklists on every project.
