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In this concise monologue, the speaker argues that competing solely on price is ineffective for winning clients. Instead, he urges consultants to identify and promote differentiators that showcase expertise and reliability. Practical tactics include being available early (e.g., 7 AM), offering on‑call support, visiting client offices, meeting stakeholders in person, and delivering in‑person presentations of findings. By positioning these strengths as a competitive edge, consultants can justify higher fees and attract business despite not being the cheapest option.

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