Give Clients More Than One Option

13 Jun 2026 · 0 min

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0:23

In this brief segment, the speaker advises consultants to give clients multiple options, each with clear pros and cons, to reinforce their role as experts. He suggests concrete services such as audits, process improvements, and a dedicated 800‑number support line—similar to insurance hotlines—to provide rapid assistance. By being highly responsive, consultants can position themselves as trusted vendors, which helps structure and sustain client expansion.

Give people options, give your client options, pros and cons, because you're the expert, you're the consultant. You can do audits, you can do process improvements, provide an 800 number that they can call you when there's an issue, like insurance. Some customers like this. I don't have any ongoing business, but if I have a question, I like to have a vendor who's super responsive. Those are things you can do to structure expansion.