Feras Alhlou shares a service-delivery system built over 20+ years to keep clients satisfied after the sale. The focus is on preparedness and discipline to build references, case studies, and testimonials through excellent work.
Now that you've sold your first contract, it's time to deliver on what you sold. Over the last 20+ years, I learned that the key to excellence in delivery is preparedness and discipline. It's essential that you take extra care of your clients. Without them, you won't have references, case studies, or testimonials, and you'll make your journey much harder on yourself. I'll share key concepts that you need to be aware of and over time master. It's a system. The system I built, and now I'm going to hand it to you. I have this online resource on my startupwithferas.com website that you can access as well as the delivery playlist I have on the channel. You have access to 15+ articles and 10+ videos, and you'll learn the entire service delivery framework. Pick the area that you don't know about, you need to brush up on it, and put it to use right away.
