How to Rechannel a Client’s Energy
28 Mar 2024 · 0 min
0:19
In this brief talk, the speaker uses an Aikido metaphor to illustrate how to handle angry or demanding clients. He emphasizes the need to think on your feet and stay adaptable—just as in Aikido you either move out of the way or redirect an opponent’s force. When a client is screaming, the recommended approach is not to respond with anger but to listen carefully, identify the underlying cause of their frustration, and then work to resolve the issue, guiding the client toward a calm, satisfied state.
