How We Earned More Business

24 Jun 2026 · 1 min

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This content was created by Feras Alhlou. This content was uploaded by Feras Alhlou. This is a YouTube video titled "How We Earned More Business" (created 2026-06-24). The excerpt is a single-speaker anecdote in which the presenter describes an early-business story: a client called asking "Feras" to fix a fax machine, the presenter sent a resourceful intern who resolved it, and that responsiveness and problem-solving strengthened the client relationship and generated more core service work. The content is a first-person business story about client service, flexibility, and earning additional business.

Chapters

In my first business, one of our clients assumed that because we developed websites, we could also help with general IT issues. One day he called and said, Feras, my fax machine is not working. I didn't know what to do, but we had a resourceful high school intern at the time, so I sent him over. Somehow he got the fax machine working. The client was thrilled. We demonstrated responsiveness, flexibility, and problem solving. That strengthened the relationship. We became the client's go-to problem solvers, and more business from our core services came our way.