An agency's client kept calling about IT problems unrelated to the website they built, including a broken fax machine. Instead of refusing, they sent a high school intern to fix it. The client stayed loyal.
One of our early clients thought that because we developed websites, we could also do IT. Every time he had an issue with the Wi-Fi or anything technical, Feras would get a call. One time he called and said, Feras, my fax machine is down. I had no idea what to do and I didn't know what to say, but I didn't turn him away. We had a high school student interning with us and he was very resourceful, so I sent him to the client's office And he fixed the fax machine. The client was thrilled.
