Feras Alhlou accidentally sent a terse question-mark email to a new employee's personal email at 12:30 AM, making them think they were fired. He reflects on the communication mistake and warns business owners to be careful when messaging their team.
Hey, Feras, have you ever made a communication mistake when talking to an employee? So this one incident where I needed something from one of my colleagues who just— who's an amazing guy, new to the company and a new graduate. And it was— he's on the East Coast, I'm on the West Coast. So late at night my time, 9 PM, midnight his time, I wanted to send a quick reminder. So I forwarded an email with a question mark. And then I happened in my haste I ended up sending this email to his personal email. So here he is at 12:30 AM getting an email with a question mark to his personal email, and he thought he was about to get fired. And this was an honest mistake because his personal email popped up in my contact list before I clicked send. As a business owner, be diligent, be careful when you're communicating with your team members, and don't send them emails to their personal email with a question mark at midnight.
