0:26

In this brief segment, the speaker emphasizes that while external factors are beyond a salesperson’s control, their responsiveness and attention to the client are fully controllable and critical to closing deals. He advises treating follow‑up as essential to the business, using sound judgment to avoid overly frequent or ill‑timed communications—such as daily emails, obsessive calls, or late‑night texts—while also warning against disappearing entirely. The core message is to maintain consistent, respectful, and timely follow‑up to keep prospects engaged without overwhelming them.

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