56% of consumers won't complain when unhappy, they just leave. Feras Alhlou explains why you need to proactively ask for feedback, delight clients, and collect testimonials and case studies before they silently switch to a competitor.
56% of consumers won't complain about a negative customer experience. They quietly switch to a competitor instead. So it is important to go out of your way to capture client feedback and ensure they're delighted. And when clients are delighted, this is the opportune time to ask for a testimonial as well as case studies. These types of social proof will help you close deals with other clients.
